Collect/Accounts Receivable Process Excellence Team Lead- North America

Background and Purpose of the Job

The role will support the development/maintenance of a capability training program that ensures Cash Application, Collections and Deduction skills drive optimal business performance as a critical part of E2E Collect Operations.

The NA Collect Process Excellence & Continuous Improvement Lead will ensure the E2E understanding of Collect Operations by conducting process audits and performance assessments. NA Collect Process Excellence & Continuous Improvement Lead will also prioritize and monitor the Continuous Improvement work within Collect Operations.

Assist in training and coordinating activities with our Partner teams 2) implement analytical / technical community within the Collect pillar to drive continuous improvements and 3) provide end-to-end knowledge of Customer Operations to help ensure the customer experience is paramount.

The scope of the role will include:

• Complete training and individual/team assessments across Collect to ensure ‘license to operate’ is appropriate when provided
• Audit, assess and lead Subject Matter Experts (SME’s) within Unilever and our Partner teams to ensure continuous improvement is a priority.
• Ensure current teams identify process gaps and work together with Partner teams to ensure RCA/Action Plans are appropriate.
• Assist with training/development programs to upskill and onboard new employees.
• Partner closely with external partners to identify continuous improvement opportunities. Identify efficiencies via lost tracking to continue to drive an improved experience.
• Deliver superior service levels and drive improvement in long term customer service metrics (% Current, Claims Weighted Average, % Overdue, Invalid Claim Recoveries)
• Provide excellent Customer Service to internal and external stakeholders.

Who You Are and What Will You Do:

You’re a strategy guru: Forward thinking approach to changing internal and external customer behaviors and protect Unilever assets

You’re a dot connector: Utilize personal insight into complex situations to break existing patterns of working, creating business improvement and growth opportunities

You’re a storyteller: Find the story within the data and persuade others to take action

You’re a changemaker: Identify, drive and strategically influence other departments and 3rd party to understand root cause of deductions and come up with creative solutions for timely resolution and prevention.

What You’ll Need to Succeed

• Bachelor’s Degree with 5-10 years of relevant experience
• Strong SAP Skills, HRC experience a plus
• Microsoft Office (Excel, Word, Power Point)
• Internal controls (SOX)
• Experience leading teams directly or indirectly
• Experience working in agile processes
• Superb communication and collaboration abilities
• Customer-facing or external-facing experience
• Additional Skills: General Accounting ability, collaboration, effective communication, strategic influencing and change management.

What We Can Offer You

Culture for Growth | Top Notch Employee Health & Well Being Benefits | Every Voice Matters | Global Reach | Unilever: Life | LinkedIn | Strategy | Unilever | Why work for Unilever | Careers at Unilever |  Unilever Global Website | Check Out Our Space

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Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  For more information, please seeEqual Employment Opportunity Posters

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses.