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Customer Manager Elite

ID de l'offre:
R-49962
Categorie:
Développement de la clientèle
Lieu :
North Rocks, Nouvelle-Galles du Sud
Date de publication:
11/24/2022

Who we are?

On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, Continental, Ben & Jerry’s and Streets.


We have a long tradition of being a progressive, responsible business. It goes back to the days of our founder William Lever, who launched the world’s first purposeful brand, Sunlight Soap more than 100 years ago, and it’s at the heart of how we run our company today. In 2022 Unilever Australia & New Zealand became a Certified B Corporation™ (B Corp), joining a growing network of organisations committed to galvanising a stronger, more inclusive, equitable and regenerative economy for all.

A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and is pioneering flexibility. There’s no better time to join our team!

We are looking for a Customer Manager - Elite who will be playing a direct Customer role in our Ice Cream business. Externally facing, the role will be an Account Manager working with a range of Elite business (cinemas, stadiums, zoos, large entertainment facilities) within our Out of Home Channel. The Customer Manager Elite will be a passionate Relationship builder, with energy and enthusiasm to drive forward this key business Channel. This role will report into the Head of Elite and Petrol & Convenience and will be targeted on KPIs including but not limited to turnover, profitability, trade spend and market share. 

Role Responsibilities:

  • Delivery of Turnover, Customer Profitability and Total Trade Spend (TTS) budgets for their individual Elite Accounts (Ice Cream)

  • Develop strong relationships with both internal (e.g., Category Manager, Shopper Insights Managers, Marketing) & their external customers (e.g., Category Managers, Trading Managers, Category Directors Buyers, Supply contacts, Marketing contacts)

  • Developing and owning in-store activation events for their individual Elite Accounts

  • Developing, landing & delivering Joint Business Plans with their individual Elite Accounts

  • Developing (with Category team), executing, and delivering a price and promotional plan with their individual Elite Accounts

  • Day to day administration and evaluation of their product portfolio e.g., Promotional Evaluation, Distribution, Forecast changes etc.

  • Developing, agreeing, and landing Gap Filling Sales initiatives where appropriate

  • Producing and sharing an individual calendar of key dates for each of their Accounts and sharing with Category 6 months out

  • Leading range and merchandising reviews for their individual Elite Accounts working in collaboration with the Category Managers for Foods and Ice Cream

  • Work with Customer Service Team to ensure customer service issues are resolved efficiently.

  • Own and manage the invoicing process for their individual Accounts

Does this sound like You

  • 1+ Years in FMCG Account Management

  • Must possess relationship building and negotiation skills

  • Ability to “mine” Market data including Nielsen, Confident Presenter

What awaits you at Unilever

The core of Unilever’s culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success.

This is your opportunity to be part of a purpose-led business and a global community where you can progress your career both locally and internationally. You will also benefit from amazing discounts on external company products, attractive employee referral reward program amongst other benefits.

This is a great opportunity to work within an iconic and global organisation. We have gained our reputation as one of the world's most admired employers by providing an environment where individuals can achieve their goals, both professionally and personally.

Make no mistake we expect a lot from our people as they do of us. So, if you can rise to the challenge, don't waste any time - apply now!

If you require reasonable adjustments for the application and recruitment process, please advise us on ANZ.talent@unilever.com.

Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.

This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities. Interested in learning more, check out our Reconciliation Action Plan and Workplace Adjustment Policy on the Unilever webpage.

At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.

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