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Customer Development Operations Finance Manager

ID de l'offre:
R-43418
Categorie:
La finance
Lieu :
Tangerang, Banten
Date de publication:
08/02/2022

Business Context and Main Purpose of the Job – CD Operations - Finance

CD Operations Finance is responsible for a smooth and cost effective operations between the company, customers, and specific third parties. The key challenge of the role is to develop consistency and coherence in the day-to-day operations of the Customer Development (CD) organisation, thus enabling BU Lead and Senior Business Development Manager - UI Managed Geography & Indonesia International Sales  to focus on core selling roles.

The role can be seen as “nucleus” of the CD Department in providing tools, training and ensuring the success of strategic development up to execution. Lead the centralized strategy development and execution for operations which includes process, system and tool support in the area of opportunity tracking.

Main Accountabilities

1. Business processes & operating guidelines

  • Understand customer management strategy in relation to Supply Chain improvement initiatives
  • Operational Planning - responsible for overall Central Consolidation of UI Indonesia and provide direct management for all Operations including delivery of IOP targets, order cycle management and forecasting process; Coordinate with UI Indo Team to consolidate at each division level, ensure timeliness of sales forecast, ensure accuracy of data to facilitate efficient order fulfilment.
  • Trading Term Management - Provide support to BDM - Ensure timely accrual of all Trading Terms in the system; ensure proper tracking of trading terms / promotion --> budget vs actual.                                                                                            
  • Responsible for the development and implementation of new processes and procedures for effective and efficient team operations. Act as a liaison/partner between the BDM Team and other Internal Business Partners.   
  • Provide support for KPI monitoring and management reporting, maintain information database for CD.
  • Maintain information database for Total Division:  primary and secondary sales, distributors stocks, customer orders, casefill reports by territories / customers.

2. Communication, information, training

  • Manage and facilitate internal and external CD communication / assessments
  • Provide all CD information to BDM, other CD roles and other departments
  • Drive successful deployment and adoption of CD tools for the CD organization and ensure data accuracy & completeness.
  • Remain knowledgeable of key processes, business initiatives and internal resources in order to assist the BDM in accomplishing company goals.
  • Audit Compliance - Liase with audit team both internal and external
  • Monitor achievement against plan and recommend action plans to re-establish performance objectives in line with agreed targets.

3. 3rd party management:

  • Management of CG resource and ensuring the remaining CD Ops team adhere to the process – monitor and ensure timeliness and compliance to key processes according to agree SLA:
    • BMI & TTS Claim Tracker
    • Price Maintenance Master
    • Claim Management
    • AR Management
    • Sample Management
    • Customer Master Data
    • Overall Share Folder Management

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