Assistant Manager, CDIO BU/BG Engagement, Consumer Experience (India)

Position Overview:

Hindustan Unilever is the India's leading supplier of Beauty & Wellbeing, Nutrition, Home Care and Personal Care products. We touch the lives of millions of consumers a day, through our portfolio of iconic brands (including Lakme, Dove, Knorr, Hellmann’s, Tresemme, Axe, Horlicks and more).  The Consumer Experience team’s mission is to build the world’s most competitive (relevant, unmissable and inclusive) & impactful consumer experience digitally. Our role is to bring our incredible brands to life across the entire consumer journey, enriching experiences from all with data in a trusted and relevant way and making our products easy to purchase, consume and recycle. We believe that the best performing companies put consumers & experiences at the heart of everything they do and technology is the key enabler of brand and retail experience. 

We are looking for a highly skilled and motivated individual to join our team as Assistant Platform Manager, Consumer Experience across 70+ brands and numerous technology services across HUL.

This is a critical position responsible for overseeing the entire product roadmap / strategy of Data Driven Marketing, MarTech, AdTech and GenAItechnology products within the organization. In this role, you will be the primary owner of the overall marketing technology stack, which form the backbone of our digital marketing strategies.This role is combining technical product management, consumer data analytics, and platform development expertise. This position will drive product strategy through data-driven insights while overseeing our platform's technical evolution.

Key Responsibilities:

Platform Deployment:

• Lead product strategy and roadmap development for our data, AI and Content/Commerce platform and consumer-facing products

• Collaborate with engineering teams to define technical requirements and architecture decisions

• Drive business adoption while benchmarking capability with similar global solutions

• Balance business objectives with technical feasibility and resource constraints

Data Analytics & Consumer Insights:

• Lead consumer behavior analysis and translate findings into actionable product features

• Design and implement data collection frameworks to capture meaningful consumer insights

• Develop metrics and KPIs to measure product success and consumer engagement

• Create data visualization and reporting frameworks for stakeholder communication

Platform Leadership:

• Oversee the technical architecture and evolution of our platform

• Ensure platform scalability, reliability, and performance

• Guide integration strategies with third-party systems and APIs

• Lead technical decision-making for platform improvements

• Collaborate with DMC, CMI, Media and Global BG Digital teams in the market to drive capability development

Required Qualifications:

• 5+ years of product / platform management experience with technical products

• Strong background in web technologies, martech, data analytics and consumer behavior analysis

• Experience leading platform development and architecture decisions

• Bachelor's in Computer Science, Engineering, or related field

• Master's in IT (preferred)

• Understanding of privacy landscape and technical dependencies in India

• Proven track record of successful product launches and platform scaling

Technical Skills:

• Proficiency in SaaS technology platform management

• Understanding of machine learning and AI applications

• Experience with modern cloud platforms (AWS/Azure/GCP)

• Knowledge of API design and microservices architecture

• Knowledge of CRM, Chatbots, 1:1 Communications, GenAIenablementsand other consumer touchpoint based data collection and insights generation

• Big Data collection, storage and search optimization

Soft Skills:

• Outstanding communication and stakeholder management abilities

• Strong leadership and team collaboration skills

• Strategic thinking and problem-solving capabilities

• Ability to translate complex technical concepts for non-technical audiences

• A self-driven innovator at heart, with knack for crafting strong capabilities and intricate solutions.

At HUL, we believe that every individual irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, age, nationality, caste, disability or marital status can bring their purpose to life. So apply to us, to unleash your curiosity, challenge ideas and disrupt processes; use your energy to make the world a better place. As you work to make a real impact on the business and the world, we’ll work to help you become a better you!