iOPS and CRM Delivery Assistant Manager

Job Title: Project Lead, iOPS India & CRM Migration

Job Location: UniOps Bangalore

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

ABOUT UNIOPS:

Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are excited about becoming a part of the biggest transformational programs across Supply Chain and Customer Experience then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE:

Program Leadership & Delivery

• Lead end-to-end delivery of digital transformation programs encompassing claims processing, cash collection and supply chain planning capabilities

• Manage implementation timelines, resource allocation, and stakeholder communications across multiple workstreams

• Coordinate delivery activities across distributed teams spanning varied skillsets, multiple geographic locations and time zones

• Ensure program deliverables meet quality standards, budget constraints, and timeline commitments

Platform Management & Integration

• Oversee the implementation and optimization of Pega-based claims management processes for India

• Drive HighRadius cash collection platform deployment and process integration for India

• Manage Kinaxis planning platform implementation and configuration for India

• Lead migration of multiple existing modules of CRM and enhancement of capabilities within existing CD Tech Stack

• Lead identification of best destination architecture for financial capabilities of CRM

• Ensure seamless integration between platforms and legacy systems

Team Leadership & Collaboration

• Lead by technical understanding and collaborative solutioning across multiple systems

• Manage and mentor distributed delivery teams including developers, business analysts, and technical specialists

• Foster collaboration between internal teams, vendor partners, and external consultants

• Facilitate cross-functional workshops and stakeholder alignment sessions

• Build and maintain strong relationships with business stakeholders and technology partners

Digital Transformation Strategy

• Identify opportunities for process optimization and automation

• Drive adoption of best practices in agile delivery methodologies

• Champion change management initiatives to ensure successful user adoption

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• Bachelor's degree in Technology, or related field; MBA or relevant advanced degree preferred

• 5+ years of experience in program/project management roles within technology delivery

• 3+ years of hands-on experience managing large-scale platform implementations (preferably in financial services, insurance, or similar industries)

• Proven track record of leading distributed teams across multiple locations and time zones

• Demonstrated experience in digital transformation programs with measurable business outcomes

Preferred Qualifications

• Professional certifications in project management (PMP, Prince2) or agile methodologies

• Previous experience in financial services, insurance, or regulated industries

• Experience with cloud-based platform implementations and migrations

• Background in business process reengineering and optimization

Skills

Technical Knowledge

• Working knowledge of Pega or SAP CRM platform capabilities and implementation approaches

• Familiarity with HighRadius or similar cash collection/financial process automation tools

• Experience with Kinaxis or comparable supply chain planning platforms

• Understanding of modern technology stacks and integration patterns

• Knowledge of agile delivery methodologies (Scrum, SAFe, or similar frameworks)

Leadership & Communication Skills

• Strong leadership presence with ability to influence without direct authority

• Excellent stakeholder management and communication skills

• Experience managing vendor relationships and external partnerships

• Proven ability to navigate complex organizational structures and competing priorities

Our commitment to Equality, Diversity & Inclusion 

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Note: "All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding."