Ice Cream Customer Strategy & Planning Lead

Job Title: Ice Cream Customer Strategy & Planning Lead

Scope: Full-time, Permanent

Location:  Bangkok, Thailand

If you are in the Unilever Ice Cream business or consider choosing to work for the Unilever Ice Cream business, you will work for the Asia, leading Ice Cream player with €1.2 bn Turn Over in 2023. The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brands equities: 5 of top 10 selling brands including Wall’s, Magnum, Ben &Jerry’s. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025.

Ice Cream has distinct characteristics from Unilever’s other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure. As Ice Cream company we are committed to developing and nurturing talent within our Ice Cream company. You will have options for career growth and exploration, allowing you for you to explore roles and opportunities across the new organisation. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. We hope that you will want to build the new chapter of our Ice Cream history together with us.

Unilever Ice Cream is the world’s leading ice cream company, home to a portfolio of iconic brands like Magnum, Calippo, Solero, Festini, Talenti, and Yasso. We're committed to creating innovative products that bring unforgettable moments to our consumers—because, after all, “Life tastes better with ice cream.”

The Ice Cream division at Unilever is preparing to stand on its own, becoming an independent, EUR 8 billion single-category focused company by the end of 2025. This move reflects our belief in the power of our unique frozen footprint, which we see as having huge potential for growth as a pure-play business. Our focus is all about unlocking that potential, driving value for our consumers, customers, employees, and shareholders.

JOB PURPOSE

We are seeking a strategic and commercially savvy leader to drive the customer strategy for our Ice Cream category. This role will be pivotal in shaping portfolio choices, guiding innovation, and optimizing revenue performance. You will collaborate cross-functionally with Marketing, Sales, and Operations to ensure our category strategy translates into market success.

KEY RESPONSIBILITIES:

• Category Strategy Leadership
  • Design and lead the strategic roadmap for the Ice Cream category.
  • Partner with Marketing to define portfolio priorities and identify growth opportunities.

• Lead strategic view on innovation launch planning.

• Sales & Operations Planning (S&OP)
  • Build and lead the S&OP framework for the Customer Development team.
  • Ensure seamless integration of demand forecasts, supply planning, and commercial inputs.

• Net Revenue Management (NRM)
  • Capture insights and learnings to inform pricing, promotions, and trade investment strategies.
  • Drive execution of NRM initiatives across channels to maximize profitability.

QUALIFICATIONS AND SKILLS:

• Proven experience in customer strategy, category management, or commercial planning.
• Strong analytical & business acumen / NRM
• Excellent cross-functional collaboration and stakeholder management.
• Experience in FMCG, especially in food or ice cream categories, is a plus.
• Demonstrates an innovation-driven mindset with strong big-picture orientation

WHAT YOU’LL GAIN:

• Opportunity to shape the future of a beloved category.
• High-impact role with visibility across senior leadership.
• A dynamic, innovative, and inclusive work environment.

ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE?

Please apply online. Your application will be reviewed against our requirements, and we will be in touch shortly after the closing date to provide you with an update on the status of your application.

Disclaimer

Equal Opportunity Employer: Unilever is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.