Job Title: Thailand Customer Service and Supply Planning Assistant Manager - Unilever International
Location: Thailand
Function: Supply Chain
About Unilever International
Unilever International (UI) serves emerging and fast-growing regions, targeting overlooked markets and consumers. Operating globally, UI specializes in third-party distributors and consolidators, driving growth in dynamic markets.
Main Purpose of the Role
Lead the Supply Planning function for Thailand, managing a business size of ~€70M GSV to UAPL and partnering with Thailand Local Managed business (~€4M GSV with UTT). This role involves:
- Day-to-day operational planning
- Implementing new processes on evolving planning systems (Kinaxis)
- Collaborating with internal teams and contract manufacturers for innovations and product launches
Key Responsibilities:
1. Operational Supply Planning
- Liaise with sourcing units to review supply plans vs. confirmed orders
- Consolidate supply plans and share with Customer Service team
- Identify short-term capacity issues and prepare contingency plans
- Conduct Loss Tree Analysis for non-supplied orders
- Review KPIs with sourcing units (service level, compliance, loss reasons)
- Support S\&OP cycle by feeding supply plans and risks to demand planner
- Monitor and lead offshore supply planning operations
2. Capacity Planning
- Interlock medium-term (0–24 months) and long-term (2–5 years) capacity with sourcing units and Global Supply Chain
- Identify CapEx requirements and coordinate with Finance for evaluation
3. Sourcing Network Optimization
- Align UI sourcing strategy with Global Supply Chain
- Identify cost-saving opportunities through network optimization
4. Inventory Planning
- Define planning strategies (Make-to-Forecast vs. Make-to-Order)
- Set stock holding principles and replenishment guidelines
- Monitor DOH and manage SLOB (slow/non-moving stock)
5. Performance Management
- Define and track metrics for supply planning effectiveness
6. Customer Service & Order-to-Cash
- Act as primary contact for customers on supply chain requirements
- Ensure flawless execution of Customer Service KPIs (fill rates, on-time delivery)
- Lead digitization and capability improvement projects
- Manage order prioritization, backlog, claims, and documentation
- Drive efficiencies in new lane setups for product launches
What We’re Looking For:
- Education: Bachelor’s degree in Engineering or Supply Chain (APICS certification preferred)
- Experience: 4–5 years in Supply Chain, with at least 3 years in Supply Planning
- Strong analytical and interpersonal skills
- Ability to thrive in a fast-paced environment and manage multiple stakeholders
- Customer-centric mindset with strong influencing skills
- Proactive communicator and process improvement driver
Leadership Behaviors:
- Care Deeply: About consumers, people, and performance
- Stay Three Steps Ahead: Think boldly and creatively
- Deliver with Excellence: Take ownership and pride in execution
- Focus on What Counts: Prioritize ruthlessly for impact
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
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