UFS CTI & Diet and Health Lead

Location: Thailand

Unilever Food Solutions

Unilever Food Solutions (UFS) is a significant player in the global foodservice market, with world-class power brands, such as the Unilever Food Solutions brand, Knorr Professional and Hellmann’s. UFS ambition is to reach €5bn by 2030, establishing the largest global platform for professional chefs in the Foodservice industry.  UFS mission is to be a world class force for good in foodservice, by leading in AI-powered customer experience, being the best solution provider in the industry, and a winning talent engine. Our purpose is to “free you to love what you do”. 

UFS leads the way in culinary trends and inspirational recipes, offers professional support and training to chefs around the world, and creates products that stand out in taste, convenience, and health and continuously meet the very high standard of professional chefs. This all can only be achieved through impactful innovations, superior products and technology, and a strong focus on developing future-fit talent.

JOB PURPOSE

The Consumer Technical Insights (CTI) Manager plays a pivotal role in driving the delivery of outstanding innovations and holistically superior products to chefs and operators. This role involves generating and translating product insights into innovation and growth opportunities across various expertise areas, including product qualitative research, product testing/quantitative research, claims and demonstrations, sensory evaluation, and laboratory testing. The CTI Manager will work closely with R&D, Marketing, and other business partners to ensure that chef insights are effectively integrated into product development, claims and marketing strategies.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

This role will have 80% CTI : 20% Diet & Health Manager responsibilities

• Define and execute the CTI strategy in SEASA-GMEA in alignment with UFS One Team One Goal business strategy.

• Work collaboratively with Global CTI, SEASA-GMEA R&D, CMI, Marketing to understand needs and design research roadmap to meet these needs.

• Lead the Insights agenda for SEASA-GMEA , providing guidance, support, and research direction for various business cases, enabling actionable insights and recommendations.

• Executing various qualitative and quantitative research projects for different countries, across different chef profiles and pain points.

• Lead the claims and demo co-creation process for key projects.

• Influencing communication strategy with data driven insights.

• Leading Diet & Health program and activities for UFS across SEASA and GMEA.

• Understanding dietary needs and habits, customer needs, product and portfolio composition, and external pressures affecting the category product portfolio.

• Ensuring delivery of Unilever Boldly Healthier nutrition commitments, by leveraging insights to create Diet & Health opportunities in respective markets.

WHAT YOU WILL NEED TO SUCCEED

Experiences, Qualifications & Skills

• Minimum Bachelor’s degree in Market Research, Business, Statistics, Psychology, or a related field.

• Min 5+ years of experience in consumer insights, market research, or a related field.

• Proven track record of translating data into strategic business recommendations.

• Experience with a variety of research methodologies, including qualitative, quantitative, and preferably sensory.

• Experience in working with multi-disciplinary teams in the development of high-impact innovative propositions in a multi-cultural environment.

• Excellent communication and presentation skills, with the ability to convey complex information to non-technical stakeholders.

• Ability to manage multiple projects and deadlines in a fast-paced environment.

• Strong problem-solving skills and a proactive approach to identifying opportunities for improvement.

• Flexible and agile, quickly adopting and engaging in challenging business situations.

• “Can do” mentality, thinking in solutions rather than problems.

• Entrepreneurial spirit, enjoying the learning process it brings.

• Result-oriented with strong analytical skills; data-driven in actions and recommendations.

Leadership

• Critical SOL (Standards of Leadership) Behaviors

  • PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Generates intensity and focus to motivate people to deliver results at speed.

  • PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.

  • TALENT CATALYST: Invests in people – coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best. Inspires powerful teamwork and collaboration, connecting people for better results.

  • CONSUMER LOVE: Brings the voice of the consumer into everything we do, always.

  • BUSINESS ACUMEN: Creates opportunities for profitable growth through the core and beyond.