​As Unilever’s growth engine, we establish global white space businesses in key channels such as Health & Beauty, Discounters, E-Commerce and alternate channels such as travel retail, marketing to institutional partners like the United Nations, and seeding Unilever brands to overseas diaspora who crave for a taste of their familiar home brands.

​Singapore is our global hub leading strategy, marketing thinking, seeding plans, and alignment with the global categories and supply chain.

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​Game changing business.

​SPEED is the mantra for our resounding success. To serve the underserved, we embrace a founder’s mentality, explore unchartered territories, redesign end-to-end business models to establish successful businesses. We make a difference by working fast and smart, nurturing our tribe, winning together and living by five tenets:

​We will be the fastest route-to-market globally; We go where no (man, woman or distributor) has ever explored; Impossible is an opinion, not a fact; Speed is our currency; When brands are built right, they can last a lifetime.

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JOB PURPOSE

Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you.If you are ready to be a global entrepeuner,then this role is just for you. 

This role will manage E2E Supply chain which includes managing customer service, NPD networks and Supply planning. AlsoThe role is designed to support customer service from different countries around the world to LATAM customers, this role has interactions with planners to confirm supply, with logistic to guarantee bookings with commercial as internal customer and with external customers.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

​​Your key responsibilities include:

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​Customer Service & Logistics

• ​Manage complete Order to delivery cycle for Americas business 

• ​Lead supply chain customer service operations with a focus on increasing customer satisfaction and strengthen collaboration with customer supply chain team.

• ​Manage order service levels KPIs

• ​Track secondary sales and market inventory closely with BDMs and Distributors

• ​Highlight/ Red flag to SU on Supply plan gaps, shipping document delays which can impact order/delivery service level KPI’s.

• ​Accountable for resolving issues like Supply delays, document errors and shortage/damage claims.

• ​MIS Reporting on monthly and quarterly view of Open orders, Supply plan, Sales, Ambition and Supply Chain Service rate

• ​Liaise with Sales, Marketing, CD Ops to drive monthly Demand review and weekly DSR meeting with focus on improving SR, FA and FB

• ​Coordinate with UI Logistics & Global Freight procurement team for New Lanes creation.

• ​Monitoring of Import Shipments and ensure on time delivery of documents to customers. ( KPI – DOTIF )

• ​Oversee that there is no error in shipping documents, as per agreed CSI (Customer Shipping Information)

• ​Resolve any issues with the shipping lines while shipment clearance at the port, ensuring No Demurrage and Detention

• ​Drive Import Logistics optimization and cost reduction projects

• ​Manage International Inquiries: Handle customer inquiries from various countries, ensuring clear and effective communication.

• ​Order Processing: track international orders working hand by hand with Capgemini support, ensuring accuracy and timely delivery monthly

• ​Resolve Issues: Address and resolve customer complaints and issues related to overseas transactions promptly and efficiently, working with supporting teams across the world (India , Indonesia, UK, Korea)

• ​Coordinate with Logistics: Work closely with the logistics team to ensure smooth shipping and delivery processes.

​Supply Planning & NPDs

• ​Responsible for L4L production planning for Partnership Americas business and prepare weekly Supply plans .

• ​Responsible to ensure smooth flow of raw materials and finished goods to meet required delivery dates

• ​Conduct collabs and finalise production plans for multiple product codes to meet required delivery dates.

• ​Work collaboratively with Procurement teams to ensure quarterly forecast is shared with suppliers to ensure RPM availability.

• ​Responsible for monthly DSR analysis, which includes Mold & factory capacity planning.

• ​Monitor plan compliance of the manufacturing facilities and work collaboratively with the factory to ensure 100% compliance levels.

• ​Responsible to deliver Service rate target for Partnership Americas cluster along with supply chain team.

• ​Business partner finance/procurement to drive Transfer Price optimization by driving right forecast, information and savings projects across Partnership Americas portfolios

• ​Drive and support Americas NPDs and ensure smooth delivery of transition projects without impacting service and minimizing the SLOB due to transitions

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WHAT YOU WILL NEED TO SUCCEED

Experiences & Qualifications

​​To be great at this, you’ll have:

• ​Bachelor’s degree (Business, Supply Chain, Engineering preferred).

• ​3 - 5 years of experience in Supply Chain (Customer service, planning, procurement or Logistics).

• ​Strong command of written and spoken English.

• ​Leadership: Energized by delivering fantastic results. An example to others – both your results and your resilience.

• ​Constantly looking for better ways to do things, engaging and collaborating with others along the way.

• ​Responsible for your own well-being and delivering high standards of work.

• ​Focus on the consumer and their needs. Humble and attentive, interpreting evidence and data smartly, spotting issues and opportunities to make things better.

• ​Proficiency to communicate effectively across various cultural backgrounds & functional areas. Strong cross-functional & Stakeholder management

• ​experience in Project Management and MS Project

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Skills

​​To be extra AWESOME at this, you’ll have:

• ​Customer service experience is highly desire

• ​Excellent problem-solving and detail-oriented approach.

• ​Strong presentation and public speaking skills.

• ​Preferable knowledge about digital tools: Office, MS Project, SharePoint, Power BI, Salesforce, SAP.

• ​Open to learning new ways of working and willing to be hands-on in using data and systems.

• ​Thinking 3 steps ahead

• ​Consumer and customer obsession.

• ​Passion for execution.

• ​Inspiring and nurturing our team with compassion.

• ​Work and win as one team together.​

Leadership

• You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.

• You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.

Critical SOL (Standards of Leadership) Behaviors

• PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.

• PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.

• TALENT CATALYST: Invests in people – coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.

• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.

• CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.

• BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.  

ARE YOU INTERESTED?

Please apply via this portal as e-mail applications will not be processed.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact your Talent Partner ​Mariana Montiel at ​mariana.montiel@unilever.com