GENERAL DESCRIPTION – MAIN PURPOSE OF THE JOB
Unilever Food Solutions is passionate about growing its customers business, leveraging consumer insight, customer understanding with a culinary focus that inspires our customers business.
This Sales and Marketing Coordinator role is a unique chance to be part of a step change in our profitable growth by creating tangible, sustainable demand for our products from targeted foodservice operators.
We are looking for a structured and solution-oriented individual to play a key role in our Sales and Marketing activities. You will work broadly across customer administration, system management, invoices handling, and reporting, acting as a vital link between internal teams and external partners.
MAIN RESPONSIBILITIES
Rebates & Accruals
• Create, modify, and book accruals
• Manage invoice-related discounts
• Update TMI files and accruals files for the organization
Pricing & Returns
• Handle price adjustments and price claims
• Administer returns and claims
• Update List prices
Product & Webshop Administration
• Add new products to external platforms and our webshop/home page
• Maintain and update existing product data
• Manage product inquiries via the webshop
• Collect and prepare to product launch overview
• Communicate product changes internal/externally
Order & Purchase Management (PO)
• Create and modify purchase orders
• Perform Goods Receipt (GR)
• Handle Invoices/PO and urgent payments
Customer Management
• Create and update customer profiles
• Handle new customer inquiries
• Support with webshop/website errors
• Respond to webshop-related questions
Reporting & Analysis
• Global ICA reporting
• Price Control: update master files and review mis-matching prices on orders
• ESRA ad hoc tasks and Power BI reports (sales, tenders)
• Monitor TMI releases and backorder notifications
Environmental & Compliance Tasks
• Manage Short Shelf Life products and Business Waste-related matters
KPI’s:
Turnover
Top 10 Penetration
Gross Profit
Rebates accruals booked/modified timely
Number of price claims processed
Number of product launches set up for sales
Customer Satisfaction Score (CSAT) after support interactions
Key External Interfaces:
Customers and Suppliers
Key internal interfaces:
Country Manager; Key Account Managers, Channel Marketing, Customer Service, Procurement, Portfolio
REQUIREMENTS FOR WORK EXPERIENCE
Experience in administrative roles within customer service, accounting, marketing, purchasing, or supply chain
Strong system skills experience, preferably with SAP, Power BI, ESRA or similar tools
KEY SKILLS (INCL. LANGUAGE)
• Detail-oriented, structured, and solution-focused
• Ability to work independently and manage multiple tasks simultaneously
• Positive, can-do attitude
• Proactive and creative
• Resilience and tenacity to deliver
• Team Player
• Numeracy, IT and Digital skills, particularly in MS Office suite
• Excellent listening and communication skills
• Swedish speaker, English an advantage
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
