Ice Cream Channel & Customer Strategy Manager - B&J and Magnum

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The Ice Cream division at Unilever is preparing to stand on its own, aiming to become an independent, EUR 8.3 billion publicly listed company by the end of 2025. We’re on a mission to create the ultimate snacking company.​ A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories.​ Because we know, life tastes better with ice cream.​

The Magnum Ice Cream Company is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers.​ Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it.​  

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.  We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations.  

We are investing to unlock the full growth potential of The Magnum Ice Cream Company as a standalone entity, once we separate from Unilever, which is planned to happen before the end of 2025.  

We dream big but keep things simple to act fast.​ 

If you want to grow with us, make an impact, and shape the future of Ice Cream, this is the place for you! 

JOB PURPOSE:

The Channel & Customer Strategy manager the voice of the customer and the shopper in the Business Unit (BU). They are responsible for ensuring channel and customer insights are incorporated in the development of brand and category plans for both Ben & Jerry’s and Magnum. Assisting in building execution against those plans in the context of retailer strategy. This role represents the customer in core organizational processes including business analysis, S&OP, & Net Revenue Management. This role will also manage and lead all CCS functions with our Club Channel.  

Who You Are & What You’ll Do

• Develop and deploy channel specific annual business plans, which deliver category development and competitive growth in the marketplace. The CCS Manager interfaces strategically across the business, representing Customer Development interests in cross-functional interactions.
• Articulate and able to develop strategies and plans while adapting brand strategies into channel and customer strategies in a simple and actionable way.
• Develop, lead and/or support brand projects as necessary to reach revenue targets and trade investment budgets
• Lead and collaborate cross-functionally as the Club CS&P lead with innovation, finance and sales teams to execute distribution changes within the baskets, innovation adds and deletes, and channel strategy
• Deploying holistic customer investment across customers to deliver profitable growth utilizing tools like the PEA tool and customer specific dashboards
• Evaluate trends, analyze promotions and other programs on effectiveness and business impact
• Drive consolidated Retailer inputs to the S&OP process for brand / category including gap closure activities.
• Channel/Customer lens-based thought leadership, feedback and inputs into the category building plan, brand JTBD, SKU portfolio
• Encourages ownership to resolve issues where they are happening.
• Leads/takes action as if it was own business. Leverages digital technologies to simplify work and improve communication.
• Develops and leverages strong internal and external networks for effective stakeholder management & strategic influencing.

What You’ll Need To Succeed

• Bachelor's degree required
• 5+ years of experience in consumer goods and sales/customer development
• Strong understanding of customer operations and channel drivers
• Focus on business outcomes, gap closure etc. Takes decisions in ambiguous circumstances
• Holistic business thinking with clear evidence of addressing business challenges and delivery
• Strong business and financial acumen
• Excellent analytical, communication and relationship building skills, strong attention to detail and ability to coordinate across various functions required
• Entrepreneurial mindset, high sense of project ownership, courage and pro-activity

ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE?

What We Can Offer You

Meet the Women of Customer Development| Culture for Growth| Top Notch Employee Health & Well Being Benefits| Every Voice Matters| Global Reach| Life at Unilever| Careers with Purpose | World Class Career Development Programs| Check Out Our Space| Focus On Sustainability

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Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other characteristic protected by local, state, or federal law and will not be discriminated against on the basis of disability. 

For more information about your Federal rights, please see Know Your Rights: Workplace Discrimination isIllegal and Pay Transparency Non discrimination Provision.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.