Ice Cream Customer Supply Chain Manager

Location: Englewood Cliffs, NJ

Terms & Conditions: Full time, relocation not supported

If you are in the Ice Cream business or consider choosing to work for the TMICC Ice Cream business, you will work for the Global, leading Ice Cream player with €7.9bn Turn Over in 2023. The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brands equities: 5 of top 10 selling brands including Magnum and Ben & Jerry’s. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025.

Ice Cream has distinct characteristics from TMICC’s other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure. As Ice Cream company we are committed to developing and nurturing talent within our Ice Cream company. You will have ample options for career growth and exploration, allowing you for you to explore roles and opportunities across the new organization. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. We hope that you will want to build the new chapter of our Ice Cream history together with us.

ABOUT ICE CREAM: Life Tastes Better with Ice Cream

TMICC Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of over $8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.

We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products.

Background & Purpose of the Job

The Customer Supply Chain Manager is high visibility customer facing role that is primarily focused on the management of Supply Chain relationships with key customers and service providers in a way that optimizes customer satisfaction & expectations while providing TMICC with a strategic advantage and builds customer growth. 

• You will develop and implement Logistics and Supply Chain initiatives and capabilities in collaboration with key customers to improve mutual supply chain processes, activities and resulting measurements.
• This is a key customer facing role that is primarily focused on the management of Supply Chain relationships with key customers and service providers in a way that optimizes customer satisfaction & expectations while providing TMICC with a strategic advantage and builds customer growth.
• Develop and implement Logistics and Supply Chain initiatives and capabilities in collaboration with key customers to improve mutual supply chain processes, activities and resulting measurements.
• Champion adherence to Supply Chain best practices.  Collaboratively manage multiple links within overall customer supply chain function to achieve excellence in Customer Service.  
• Talent - leadership and personal development of a team with ESPs and CSCAs to develop a highly effective team and while focusing on attracting, retaining and developing individuals to deliver customer service excellence and consistency in customer alignment.  Succession planning and career pathing for their organization.
• Work closely with the Customer Operations Manager for key customers and working together to drive growth with customers on successful execution of service and key initiatives
• Work closely with cross functional partners to drive key customer initiatives

Who You Are & What You’ll Do

A major focus is to champion adherence to Supply Chain best practices.  You’ll collaboratively manage multiple links within overall customer supply chain function to achieve excellence in Customer Supply Chain. Working closely with the Customer Operations Manager and cross-functional partners for key customers, you’ll drive growth with customers on successful execution of service and key strategic initiatives. 

• Manage the implementation of TMICC’s Logistics initiatives, including new technologies and capabilities, evolving terms-of-sale programs and pilot relationships.
• Champion customers’ key supply chain initiatives back to the business to improve mutual efficiencies and costs and provide new ideas or approaches to improve On-Shelf Availability (OSA/Perfect Store).
• Promptly respond to customer complaints and issues to optimize customer satisfaction.
• Develop and maintain a strong link with Customer Development Director and Vice President for the sector. 
• Collaborate and partner with Customer Development teams to drive growth for the customer and for TMICC.
• Manage PDP process for Event Supply Planners and Customer Supply Chain Analyst.  
• Strong in white space creating vision and strategy with customers that deliver against company targets/goals.

What You’ll Need To Succeed

• Bachelor’s degree in Operations / Logistics / Business / Engineering
• MBA degree preferred
• 7+ years of experience including:
• Logistics / Operations / Manufacturing / Customer Service focused
• 3+ years as a manager or leadership position including responsibilities for the oversight of a team
• Broad-based experience including direct customer interface is preferred
• Empowerment, Experimentation and Collaboration a must
• Holding people accountable, developing self and others, breakthrough thinking, optimizing Supply Chain integrated performance, strategic vision and influencing
• Strong relationship management and team leadership both internally and externally

TMICC is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. 

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities 

Applicants and employees are protected from discrimination under Federal law. For more information, please see EEO is the Law 

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check. 

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At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee.

Unilever is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities.

For more information on your federal rights, please seeKnow Your Rights: Workplace Discrimination is Illegal

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.