Operation Excellence Analyst dComm

Background and Purpose of the Job
The Operational Excellence Analyst – dComm drives packaging compliance and innovation by managing ISTA6A/SIPP certifications, optimizing transitions, and reducing chargebacks. This role ensures seamless coordination across R&D, supply chain, and Amazon, leveraging data and process rigor to support Unilever’s eCommerce growth ambition. By embedding eComm readiness into innovation cycles and sustainability goals, the analyst plays a pivotal role in enhancing consumer experience, operational efficiency, and cost savings

Who You Are and What Will You Do

You’re a dot connector:With an innate sense of how things interlock, you will be able to bridge the needs of different functions and expertly translate the requirements to keep the value chain in sync. 

You’re a born leader:You will be a visible leader in the organization and analyze ~1000 project transitions on an annual basis. Your analytical actions will have a sizable impact to enable growth in the eCommerce channel and reduce chargebacks from our customers. 

You’re a Change Maker:You are a self-starter and a multitasker who can work independently under tight timelines. You want to make an impact by developing new digital processes that are different from the “supply chain norm” but will transform our business as well as the experience for our consumers. 

You love to win, and have fun doing it:You play a critical and extremely tangible role in delivering results in the eCommerce space. Your drive to see success is fueled by a positive, purpose-driven outlook. 

Job Responsibilities 

• ISTA6A and SIPP Certification Management
  Coordinate ISTA6A testing and SIPP certification processes for packaging, including submission, tracking, and documentation across multiple product formats and vendor codes.

• Innovation & Transition Oversight
  Lead hard and soft packaging transitions by managing test submissions, coordinating with R&D and Menasha, and ensuring compliance with Amazon’s packaging standards.

• Amazon Vendor Central Submissions
  Prepare and submit test reports and certification templates via Amazon Vendor Central, ensuring correct documentation and naming conventions.

• Prep Chargeback Analysis and Mitigation
  Monitor, analyze, and report on Amazon prep chargebacks using Vendor Central reports; collaborate with R&D, Amazon, and Menasha to resolve issues and reduce financial impact.

• SIPP Conversion Strategy and Reporting
  Analyze SIPP scorecard data to identify conversion opportunities, develop action plans, and report progress in monthly meetings with Amazon and internal stakeholders.

• Sustainability and eComm-Ready Packaging Initiatives
  Drive packaging redesigns and innovations to meet eComm compliance and sustainability goals, including transitioning to mailers and Hybrid 2.0 formats.

• Cross-Functional Project Coordination
  Collaborate with category leads, R&D, CD, and content teams to manage timelines, track project milestones, and ensure successful product launches.

• Data Management and SharePoint Navigation
  Maintain and navigate SharePoint repositories for test reports, certification templates, and tracking files; ensure data accuracy and accessibility.

• Ratings & Reviews Execution
  Manage the Ratings & Reviews process by coordinating stock checks, placing orders, and updating tracking files in collaboration with the content and Speedit teams.

• Cadence-Based Task Execution
  Execute weekly, bi-weekly, and monthly tasks including chargeback analysis, certification tracking, SIPP reporting, and transition monitoring to support operational excellence.

What You’ll Need to Succeed

You will have achieved at least the following milestones: 

• Bachelor's degree in in Engineering, Operations Planning, Supply Chain or related fields  

• One year of data analytics experience, preferably in the FMCG industry 

• A highly developed set of skills in quantification and analysis 

• Proficiency using Excel, SAP, PowerApps, PowerBI, SQL 

• Strong experience in Data digitization and automation to optimize business processes 

• Motivated self-starter with a strong enthusiasm to learn 

• Results-oriented with a strong sense of ownership in delivering for our customer and businesses 

Pay: The pay range for this position is $69,360 to $104,040. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. 

Bonus: This position is bonus eligible. 

Long-Term Incentive (LTI): This position is LTI eligible. 

Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.