Global Customer Hubs
The Global Customer Hubs Team is part of Unilever Global Business Services and managing all activities in the Customer Operations Hub for Europe as operated by our Partner. The team is focusing on delivering better business outcomes by 1. driving performance and continuous improvement in the Hub 2. transforming the Hub through standardisation, e2e process optimisation and and deployment of digital tools. 3. leading transition projects to the Hub.
JOB PURPOSE
Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you arepassionate for driving performance through people, process and digital technology then this role is just for you!
WHAT WILL YOUR MAIN RESPONSIBILITIES BE
Driving consistent high performance in the Hub
Catalysing and driving continuous improvement in the operations
Transforming Hub Operations: 1. Standardisation 2. E2e process optimisation 3. Deployment of digital tools
Develop the Hub Operations by leading transition of activity into the Hub
Establishing project reporting on progress and delivery versus action standards
Assuring excellence in project delivery and change control
Establish a high level of business intimacy with the BU’s, markets, capability and product teams
WHAT YOU NEED TO SUCCEED
Experiences & Qualifications
Experience in SC/ Operations across multiple processes > 5 yrs (minimum)
Experience in project management > 2yrs (minimum)
Delivering change in process, organisation or technology > 3yrs (preferred)
Business acumen and customer centric mindset (preferred)
E2E integrator and non-silo mentality (minimum)
Demonstrable agile mindset and capabilities (minimum)
Strong Personal accountability for delivery (minimum)
Holding people accountable (minimum)
Experience in managing external parties (preferred)
Can work both independently and in team (minimum)
Experience in working in virtual teams.
Fluency in English written and spoken (minimum)
Other European languages (preferred)
Analytical skills and proficient knowledge of basis analytical and office tools (minimum)
Excellent communication and presentation skills
Digital savvy (minimum)
Delivering digital transformation (e.g. RPA, AI) (preferred)
Desirable experience as practitionerwith core technologies e.g. SAP, OTM, Kinaxis RR, High Radius, Azure (preferred)
Skills
Performance Management
Problem solving
Business Acumen
Vendor Management
Project Management
Agile Delivery
LEAN techniques
Digital Transformation
Generative AI
Data visualization
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
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