People Experience Lead, Katowice Hub

JOB PURPOSE
The People Operations Team Lead will oversee the end-to-end employee lifecycle processes managed by the People Operations team, including MyHR Advisors. You will be responsible for guiding and coordinating the team in delivering accurate and timely transactions in Workday and related systems, across onboarding, data changes, exits, benefits processes, and query management. You’ll act as an escalation point for complex cases, review performance, drive continuous improvement, and ensure seamless employee experience across the hire-to-retire journey.

KEY RESPONSIBILITIES

Team Leadership & Coordination

• Lead and support People Operations Specialists and MyHR Advisors to deliver HR services for the assigned region.

• Manage workload distribution, ensure service levels, and act as escalation point for complex cases.

• Coach and develop team members, supporting onboarding and continuous growth.
  

Performance & Compliance

• Ensure accurate processing of employee lifecycle events and adherence to SLAs.

• Maintain data quality, compliance with SOPs, and audit readiness.

• Approve bulk data uploads and oversee case resolution with stakeholders.
  

Operational Excellence

• Drive process harmonization and continuous improvement initiatives.

• Maintain local SOPs and knowledge base content.
  

Stakeholder Management

• Represent the hub in complex cases and build trust with markets.

• Collaborate with global/regional stakeholders on improvement projects.
  

Additional (Market-Specific, As Required)

• Support local, regional audit exercises that touch upon the hubs, or where analytics are required, linking to process, SOP or data that the hub performs.

• Bachelor’s degree in Human Resources, Business Administration, or a related field (preferred).

• Minimum 4 years of experience in People Operations, HR Shared Services, or HR delivery in a leadership capacity.

• Proven track record of leading teams to achieve performance targets in dynamic, fast-paced environments.

• Strong understanding of HR processes and policies, ideally across multi-country or regional operations.

• Proficiency in Workday and ServiceNow (or similar HR systems).

• Fluency in English (written and spoken) is essential.

SKILLS

• Leadership and team coordination skills with the ability to coach and develop others.

• Strong stakeholder management and clear communication skills.

• Problem-solving mindset and ability to prioritize effectively.

• Focus on accuracy, compliance, and continuous improvement.
  

OUR OFFER

• Employment Contractwith an annual bonus, a company car, and eligibility for our company shares program.

• A learning-focused environment that supports your personal and professional development.

• Private medical care (Medicover)

• Retirement package

• Private life insurance (Unum)

• Sports package (Benefit Systems)

• 2 additional vacation days

• Access to the Unilever employee shop

• Access to MyBenefit cafeteria platform

• Psychological supportvia the EAP platform

• And many more!

Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.