MY Customer Business Development Executive - IC E-Comm

Job Title: Customer Business Development Executive – IC E-Comm                        

Location: Head Office

Who You Are and What You’ll Do

A digitally savvy, data-driven individual with a strong passion for e-commerce and consumer experience. Highly organized, hands-on, and execution-focused, with the ability to thrive in a fast-paced environment and work cross-functionally to drive business results.

This role manages the day-to-day e-commerce operations for Wall’s Ice Cream across key online platforms such as Shopee, Lazada, Grab, Foodpanda, and Delivery Hero. Responsible for working closely with marketing, trade marketing, and customer teams to plan and execute campaigns, while coordinating with supply chain and distributor managers to ensure seamless execution.

Key responsibilities also include tracking performance metrics, monitoring KPIs, and analyzing shopper and consumer trends to refine strategies—ensuring the right products are available on the right platforms at the right time.

Team Structure:

• Reporting to: CD Manager – Total New Channels – Stacey Poh

Your Role/Key Responsibilities:

• Plan and execute promotional activities across key online platforms such as Shopee, Lazada, Grab, Foodpanda, and Delivery Hero.  

• Build and maintain strong relationships with key customers and distributor managers to address daily operational matters.  

• Collaborate with Regional, Trade Marketing, and Brand teams to align on promotional and media initiatives.  

• Manage customer promotional investments, ensuring spending stays within the allocated P&L and trade term structure (TTS).  

• Monitor sales performance and deliver against assigned KPIs and targets.  

• Analyze consumer and shopper trends to ensure effective listing and performance of new product developments (NPD) and core assortments.  

• Interpret data to support business reviews and provide actionable insights to customers and internal stakeholders.  

• Coordinate with customers and supply chain teams to ensure seamless deliveries and high service levels.

Key Stakeholders:

• Internal: Customer Development, Marketing, Supply Chains, Regional Team

• External: Key customers and Distributor Managers

Travel:

25% of the time for travelling.

What You’ll Need To Succeed

• Candidate must possess at least Diploma or Bachelor's Degree in any field.

• Minimum two (1) year – three (2) years’ work experience relevant to Account Management or Ecomm Experience

• Demonstrate self-driven, analytical, able to build relationship, and details oriented.

• Strong communication and negotiation skills.

• Proven track record of managing multiple stakeholders and delivering operational excellence.

How to Apply:

Please apply online and add your updated resume. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application if shortlisted.

About Unilever:

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas, and disrupt processes: use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, many Malaysian households use our products to feel good, look good and get more out of life-giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you will be surrounded by inspiring leaders and supportive peers. Among them, you will channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we will work to help you become a better you.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.