GHW Operations Lead-SnA and EWA

Work Level:2C

Reports to:Head of GHW Operations

Scope:Regional

Location:South Africa, East Africa, West Africa

Terms & Conditions:30% business travel required

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you. 

Unilever provides a health and wellbeing service to its entire workforce with a strategic aim of adding healthy years to the lives of our people, unlocking untapped human potential for our business and our world. The GHW (Global Health and Wellbeing) function is crucial in ensuring the health protection and promotion of employees. Within Sub Saharan Africa Unilever provides a hybrid model of health services, with front line care being delivered by country based outsourced partners. The role of the GHW Operations Lead is to ensure the best quality of service delivery aligned with Unilever standards and protocols, to act as a key resource between Unilever stakeholders and service providers, and to support the success of suppliers in meeting the regional requirements in delivery of health and wellbeing.   

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Supplier Management:
  • Ensure suppliers meet delivery timelines, quality standards, and key performance indicators to ensure delivery against objectives.
  • Develop and maintain strong relationships with suppliers to drive continuous improvement and innovation.
  • Ensuring service are delivered with a business partner mindset. Identify potential service delivery and develop mitigation strategies to ensure service continuity.
  • Track and analyse supplier performance data to identify trends, areas for improvement, and opportunities for optimization
• Stakeholder Alignment: Collaborate with internal stakeholders across various departments to ensure alignment on objectives, priorities, and strategies. Facilitate effective communication and coordination to achieve business goals supported by data and outcomes. Active member of HR and safety committees.
• Process Improvement: Drive continuous improvement initiatives to enhance operational efficiency, reduce costs, and improve service levels.
• Compliance: Ensure all operations comply with company policies, standards, industry regulations, and legal requirements.
• Budget Oversight: Manage and oversee the regional operations budget, ensuring cost efficiency and adherence to financial targets. Monitor expenditures and implement cost-saving initiatives where applicable.

WHAT YOU WILL NEED TO SUCCEED

Experiences & Qualifications

• Educated to bachelor’s degree level.
• Minimum 3-5 years OH Management and service experience.
• Computer Literacy inc. MS Office Suite.
• English language speaker.
• Operations management experience.
• Proven experience in managing OH/ Health service provision and suppliers in delivering OH projects and services.
• Knowledge of supplier management best practice.

Skills

• Critical supplier management expertise
• Strong interpersonal and influencing skills
• Solid grasp of service delivery and setting service levels
• Understanding of business processes and operational challenges
• Knowledge of project and operational management standards
• High business awareness, especially OH’s impact on performance
• Accountability for self and others
• Results-focused delivery of OH services
• Analytical and negotiation abilities
• Flexibility in adapting to business changes
• Outsourcing experience
• Effective under pressure

Leadership

• You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.
• You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.

• Critical SOL (Standards of Leadership) Behaviors
  • PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.
  • PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.
  • TALENT CATALYST: Invests in people – coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.
  • PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
  • CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.
  • BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.