REGIONAL CUSTOMER EXPERIENCE LEAD – EUROPE UNILEVER FOOD SOLUTIONS

UNILEVER IS LOOKING FOR A REGIONAL CUSTOMER EXPERIENCE LEAD – EUROPE UNILEVER FOOD SOLUTIONS (UFS)

Location: Weena, Rotterdam – the Netherlands

Local conditions apply

Full-time/Part-time

For the recruitment of this position, we would like to emphasize that local conditions apply to the position and for this vacancy in principle we will first consider candidates based in the Netherlands. If you are based outside of the Netherlands and you are interested to apply, please feel free to do so but we can only take your application on if a decision is made to also recruit outside of the Netherlands.

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future. 

We want our business to flourish, and we know that our success depends on others flourishing around us. That's why our purpose is to make sustainable living commonplace, and why sustainable, long-term growth is at the heart of our business model. 

ABOUT UNILEVER FOOD SOLUTIONS (UFS)

Unilever Food Solutions is an independent Global Business Unit, which is the 5th largest Business Unit in Unilever. UFS is ~20% of Nutrition Business Group and operates in 76 markets with a Turnover of about €3 Bn. We have a compelling ambition: To be a €5 Bn business by 2030, becoming the leader in digital selling in the food service industry, the best solution provider for our Operators and the planet, and a Winning People Engine.

UFS operates with a different business model that has a greater emphasis on chefs and field sales to drive demand creation with operators in a Business-to-Business setting. UFS is a unique business within Unilever, with a constant focus on executional excellence and consistent productivity improvements leading to significant value creation and enabled by rich expertise in the professional food service channel.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE?

• Develop, own and implement the respective and winning digital blueprint according to the identified digital market maturity in the region of operation.

• Deploy the digital ecosystem to ensure market readiness and sufficiency

• Build AI ready first party data platforms in the markets and ensure to drive productivity implementing AI in the essential processes of our operations.

• Oversee regional technological and data needs, tools and tool development based on a global framework ensuring local relevance and functionality.

• Own the regional digital acceleration budget, business case and deliver against budget framework – in strong coordination with the global CX lead.

• Unlock bottlenecks and ensure progress by effective project management

• Consistently communicate progress and results and deliver change management in the organization.

• Enable local organizations in their work to optimize every visit with the highest size of prize, introduce the most relevant information to the operator and offer the next best choice in terms of product listing.

• Enhance the operator's experience through increased frequency of interactions, being more relevant and making the buying process more convenient and enjoyable – all of which will drive NPS.

• Deploy tested AI technology (chatbot, content creation) in the region.

SKILLS AND EXPERIENCES WE ARE LOOKING FOR:

•  Business-to-Business experience is a strong plus, digital savviness is a must.

• Strong communication skills are essential, and a proactive attitude will set you apart.

• Consider highlighting any past projects involving AI deployment to show your expertise.

• Demonstrated ability to work collaboratively in a cross-functional team environment is highly valued.

• Highlight your ability to adapt to rapidly changing environments and your enthusiasm for continuous learning.

• 8+ years of professional experience ideally in a Business-to-Business environment,

• Strong project management and leadership skills,

• Excellent communication and interpersonal abilities.

• Priority setting skills

• Data analytics, and technology ecosystem understanding (e.g., Informatica, UDL, Salesforce, SSD, Emakina, DSR app, ufs.com).

WHAT IS IN IT FOR YOU?

Unilever is the place where you can be yourself and bring your purpose to life with the work that you do – creating a better business and a better world. We offer an exciting & dynamic work environment    where you can make things happen. Furthermore, we offer some great reward and benefits!

• Attractive total remuneration package: excellent company pension, bonus, share scheme.

• Flexible cross-disciplinary career opportunities and a wealth of training opportunities & wellbeing resources whenever and wherever.

• Plenty of company-paid holidays to further ensure your work-life balance is maintained.

• We encourage an inclusive culture, which comes to life with interchangeable public holidays, paid paternity leave of 6 weeks and our transgender policy.

• Under the Hybrid Working principles, you will be expected to spend a minimum of 40%-60% in the office or at customers, suppliers or partners to connect and collaborate.  For the time you work from home, we will ensure you are well equipped. When you are at the office, you can enjoy our tasty canteen with prepped food and own products.

• Informal culture and being the first one trying our new products. 

• My Fitness Plan (reduction on your Fitness Subscription).

• Homework allowance

• Company laptop and mobile phone

• Green Mobility Policy.   

EXCITED?

Join Unilever and our team! To apply, you must do so online. Please do not forget to upload your CV and a motivation letter.  Your application will be reviewed against our requirements, and we will be in touch shortly after the closing date to provide you with an update on the status of your application.

Looking forward to meeting you! 

Please note this is a Direct Search led by Unilever. Applications from agencies will not be accepted, nor will fees be paid for unsolicited CVs.

Equal Opportunity Employer: Unilever is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, parenthood, pregnancy or any other basis protected by applicable law, and will not be discriminated against. 

By highlighting the gender diversity at the workplace, Unilever encourages women equally men to apply. If you look for a job after a long career break or after any type of leave, do not hesitate to apply.

Please save a copy of this vacancy for personal use as it will disappear from the website after closing of the role.