Unilever Foods Solution Customer Strategy Planning Manager - S&OP and Key Account

Job Title : Unilever Foods Solution Customer Strategy Planning Manager - S&OP and Key Account

Work Location : Grha Unilever

Business context:

Unilever Food Solutions (UFS) is the €3bn foodservice division of Unilever. It leads the dynamic Food Service market across its categories and has ambitious growth objectives, marketing a range of professional food and beverage products and services to operators across 22 Multi Country Organizations (MCOs) in 67 countries.  We carry a portfolio of local and international brands-- Bango, Royco, Knorr Professional, Hellmann’s and rest tea and beverage brands.

Main purpose of the job:

UFS ID CSP Manager is the role designed to deliver the commercial plan through developing and deploying customer growth strategies and operations and drive immediate commercial result.

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There are 2 mandates of the role:

• Responsible for UFS ID Customer & Category strategy, called ‘Strategy & Insights’ leading to category growth and competitiveness growth.

• Driving the UFS ID ‘Operations and Planning’ activities such as NRM and S&OP leading to USG & Gross Margin improvement

This role in particular will be responsible of leading the entire UFS ID S&OP process and Customer & Category strategy and support for Key Accounts (Chains, Modern Trade, eCommerce). This works in parallel with CSP for Operator and CSP for Distributor under UFS ID CD Strategy and Planning Lead, to form a complete CD strategy and planning team.

Main Accountabilities

Category Strategy & Insights

• Provide operator & channel insights to inform long-term marketing strategy and Integrated Business Planning (IBP). Lead KA team on IOP to make sure brand and category strategy can be fully integrated with operation plan and customer plan.

• Co-create Win and Retain Plan with key Chains, CPUs and C&C, aligned to Category Customer Growth Strategy objectives and joint business plans.

• Drive renovation/innovation pipeline and white space opportunities, feeding into UFS ID 12Q planning.

Planning & Operations

• S&OP demand drivers basis activity plans

• Deploy category OG/channel plan & go to market execution plan (customer/channel) via CD, aligned to the IBP.

• Holistic customer investment (Chains and CPU Key Accounts, MT in-store, eCommerce) – sets clear TTS budgets by customer, by brand, then track monthly

• Create & execute plan & Grab/Grip/Grow plans for KA - monitor & adjust plan where needed

Business Analytics

• Use data to generate actionable insights that inform commercial and customer development strategies.

• Translate business questions into analytical frameworks, enabling data-driven decision-making across functions.

• Support IBP and strategic planning with robust forecasting, demand modeling, and scenario analysis.

• Partner with cross-functional teams to embed analytics into innovation, assortment, pricing, and promotional strategies.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.