Change Management Lead – Global Business Services Transformation

Business Title: Change Management Lead – GBS & Mirai Transformation
Location: Kingston Head Office, UK

ABOUT THE ROLE:

Unilever’s GBS and Mirai Transformation programmes represent a once-in-a-decade shift in how we deliver enterprise-wide value—moving from fragmented service lines to intelligent, AI-enabled value streams. The Change, Capability & Communications Lead will be at the centre of this transformation, orchestrating the human experience of change across both programmes. This role is responsible for shaping the transformation narrative, building future-fit capabilities, and ensuring stakeholder engagement across all levels of the organisation.

RESONSIBILITIES

1. Change Strategy & Leadership
- Develop and execute the end-to-end change strategy for GBS and Mirai, ensuring alignment with enterprise transformation goals.
- Lead stakeholder engagement plans across Functions, Business Groups, and Markets.
- Partner with Org Design and Programme HRBP teams to ensure seamless integration of change and structural shifts.

2. Capability Building
- Identify future skills required across value streams and design targeted upskilling plans.
- Collaborate with L&D and functional capability teams to embed new ways of working and digital fluency.
- Drive cultural alignment around AI-led transformation and agile delivery models.

3. Communications & Engagement
- Craft and deliver compelling transformation narratives that inspire and inform.
- Segment messaging by audience and impact level, ensuring clarity and relevance.
- Coordinate with Mirai and GBS teams to ensure consistent and aligned messaging across programmes.

4. Governance & Reporting
- Track progress against change milestones and capability uplift metrics.
- Manage risks and mitigation plans related to employee experience, social partner engagement, and transformation fatigue.
- Report regularly to CHRO – Global Finance & Operations and Transformation Steering Committees.

5. Team leadership and talent development
- This transformation will require a number of resources reporting into this role to be able to execute the work at scale and at speed. This role will be responsible for designing, resourcing and developing the team

Key Interfaces
- CHRO – Global Finance & Operations
- Org Design Lead – GBS & Mirai
- Value Stream Global Process Owners
- Global and Regional HRBPs
- L&D and Capability Teams
- Communications and Employee Relations Teams
- External Change & Capability Consultants

EXPERIENCE

- Proven experience in leading change and capability programmes within large-scale transformations.
- Strong understanding of communications strategy and stakeholder engagement.
- Experience in shared services, digital transformation, or AI-led change is highly desirable.
- Excellent facilitation, storytelling, and influencing skills.
- Ability to work across cultures, time zones, and matrixed environments.

Location 

In September 2020, Unilever announced the intention to build a new sustainable campus site in Kingston, London. This site will house some employees who currently work in 100 Victoria Embankment in Blackfriars together with colleagues who are currently located in Lever House in Kingston. We are excited to be creating our own Unilever sustainable, agile work environment. The campus is due to be completed in 2026.

What We Offer

Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion at Unilever | Unilever.

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