Job Title: Organisation Design Lead – Global Business Services Transformation

Location: Kingston, London, UK

ABOUT THE ROLE:

As Unilever embarks on a bold transformation journey through both its Global Business Services (GBS) and Enterprise Resource Planning (ERP) upgrade programmes (known as Project Mirai), the role of the Global Organisation Design Lead becomes mission-critical. This transformation is not just about operational efficiency through process and technology — it’s about reimagining how we structure work, empower, and enable our teams to deliver intelligent, AI enabled, end-to-end value. The OD Lead will be at the forefront of shaping this future, designing agile, future-fit organisational models that align with strategic priorities and unlock capacity across the enterprise.

From defining spans and layers to embedding capability uplift and simplification, this role is the architectural backbone of the transformation—ensuring that our structure enables speed, clarity, and impact at scale. Even more importantly, this role is responsible for ensuring the Organisation changes actually land in the market, and realise the expected benefits.

RESPONSIBILITIES

1. Organisation Design Strategy

- Lead the end-to-end organisation design for GBS Transformation, including Mirai and Intelligent GBS programmes.

- Define structural models that support simplification, automation, and capability uplift.

- Align OD strategy with Unilever’s broader transformation agenda and future of work principles.

2. Structural Mapping & Role Design

- Develop and validate spans and layers across GBS value streams.

- Partner with HRBPs and functional leads to map roles, accountabilities, and interfaces.

- Ensure clarity in job architecture, career paths, and progression frameworks.

3. Stakeholder Engagement & Governance

- Collaborate with senior leaders to align OD decisions with strategic priorities.

- Facilitate governance forums to review and approve OD proposals.

- Engage with external consultants and internal teams to ensure best-in-class design practices.

4. Change Enablement & Capability Building

- Work closely with the Change Lead to ensure OD changes are understood, adopted, and embedded.

- Support capability building for leaders and teams impacted by structural shifts.

- Drive communication and training plans to support OD rollout.

5. Data, Tools & Analytics

- Leverage organisational analytics, workforce planning tools, and digital platforms to inform design decisions.

- Ensure data-driven validation of OD models and impact assessments.

6. Team leadership and talent development

- This transformation will require a number of resources reporting into this role to be able to execute the work at scale and at speed. This role will be responsible for designing, resourcing and developing the team

Key Interfaces

- CHRO – Global Supply Chain, Operations & Corporate Functions

- Change & Comms Lead – GBS & Mirai Transformation

- GBS Value Stream Owners

- HRBPs across Business Groups (Unilever’s divisions) and Functions

- Unilever’s Org Design global expertise team

- External consulting partners working with us on the project

EXPERIENCE

- Proven experience in organisation design, ideally within large-scale transformation programmes.

- Strong understanding of spans and layers, role mapping, and structural modelling.

- Excellent stakeholder management and facilitation skills.

- Ability to work in complex, matrixed environments.

- Experience with digital tools and analytics for OD.

- Strategic mindset with operational execution capability.

Location 

In September 2020, Unilever announced the intention to build a new sustainable campus site in Kingston, London. This site will house some employees who currently work in 100 Victoria Embankment in Blackfriars together with colleagues who are currently located in Lever House in Kingston. We are excited to be creating our own Unilever sustainable, agile work environment. The campus is due to be completed in 2026.

What We Offer

Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion at Unilever | Unilever.

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