Ice Cream Trade Information - System Support (1 Year Contract)

Position:Ice Cream TI - System support

Scope: Cambodia & Laos, Full-time, 1 Year Contractor

Reports to: CD Operations Manager

Location: Cambodia

If you are in the Unilever Ice Cream business or consider choosing to work for the Unilever Ice Cream business, you will work for the Asia, leading Ice Cream player with €1.2 bn Turn Over in 2023. The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brands equities: 5 of top 10 selling brands including Wall’s, Magnum, Ben &Jerry’s. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025.

Ice Cream has distinct characteristics from Unilever’s other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure. As Ice Cream company we are committed to developing and nurturing talent within our Ice Cream company. You will have options for career growth and exploration, allowing you for you to explore roles and opportunities across the new organisation. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. We hope that you will want to build the new chapter of our Ice Cream history together with us.

Unilever Ice Cream is the world’s leading ice cream company, home to a portfolio of iconic brands like Magnum, Calippo, Solero, Festini, Talenti, and Yasso. We're committed to creating innovative products that bring unforgettable moments to our consumers—because, after all, “Life tastes better with ice cream.”

The Ice Cream division at Unilever is preparing to stand on its own, becoming an independent, EUR 8 billion single-category focused company by the end of 2025. This move reflects our belief in the power of our unique frozen footprint, which we see as having huge potential for growth as a pure-play business. Our focus is all about unlocking that potential, driving value for our consumers, customers, employees, and shareholders.

JOB PURPOSE:

KEY RESPONSIBILITIES:

• Provide Training to new users/salesman and rollout new DTs.
• Receive all issues/request/concern from user.
• Record all Incidents in Service now, capturing relevant information and documenting initial support provided.
• Solve common Issues
• Classify incidents and manage escalations based on agreed SLA
• Resolve Process related issues. User education.
• End to end management of incidents.
• Validate / Confirm the resolution &  conclude the calls with users.
• Follow up / Support users to do UAT for fix bugs CR release.
• For CR released on Production, L1 to send announcement to all DTs for the changes.
• Escalate potential risks to Country LE Team.
• Any task as assigned by BAU lead.

Skills:

• SAP System Implementation: Hands-on experience in SAP-led operations and integration with Distribution Management Systems (DMS).
• IT Service Management: Proficient in managing IT service requests, incidents, and escalations to global support teams.
• Business Application Support: Skilled in identifying digital transformation (DT) requirements and bridging system gaps for business performance enhancement.
• Data Analysis Support: Assist teams in generating and preparing data for business analysis and consulting purposes.
• Documentation & Training: Create comprehensive user manuals, SOPs, and training materials for system users.
• Communication: Strong interpersonal and cross-functional communication skills for stakeholder engagement.
• Good in Excel, Power Point, Word
• Able to make decisions despite uncertainty with rationality, logic, and trend
• Comfortable with number and data learning and management
• Learning agility and adaptability in a demanding and fast-paced environment
• Good written and verbal communication in English

Qualifications

• Bachelor’s degree in information technology, Computer Science, Business Information Systems, or a related field.
• 3–5+ years of experience in IT service delivery, digital transformation, or system implementation roles.
• Certifications (Preferred but not required):
  • SAP Certification
  • Project Management
  • Data Analytics or Business Intelligence tools (Power BI, Tableau, etc.)

ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE?

Please apply online. Please do not forget to upload your CV, latest EoY and a motivation letter.  Your application will be reviewed against our requirements, and we will be in touch shortly after the closing date to provide you with an update on the status of your application.

By applying for this vacancy, you are confirming that you have made your Line Manager aware of your application and that you are at a point in your career with Unilever where it is appropriate for you to apply for other positions.

Disclaimer

Equal Opportunity Employer: Unilever is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.